FAQ's

Frequently Asked Questions

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • You can select your preferred payment method at checkout.

    We accept secure payments for both local & international customers via TWINT, Credit Cards, Debit Cards, Paypal and Payment by invoice (MF Group).

    Note that additional exchange fee may apply if your currency is other than Swiss Francs.

  • Our store is located in Switzerland which is why the price at check out will always be displayed in Swiss Francs (CHF). However, you will be debt in your local currency if order from outside Switzerland. Please be aware that we only ship to Switzerland and Liechtenstein.

Shipping & Delivery

  • Shipping destinations:

    We ship to Switzerland and Liechtenstein.

    Shipping times:

    We dispatch within 1 to 3 business days, delivery then takes up to 2 business days.

  • You choose your shipping method at checkout:

    A-Post without tracking: CHF 1.20
    A-Post Plus with tracking: CHF 2.90
    Registered, insured and signed for: CHF 5.80

    Here are the full details of our Shipping Policy.

  • We ship to Switzerland and Liechtenstein only.

Warranty & Repair



  • ruru. studios works with a warranty period of 2 years starting the moment your purchase has been made. A 2-year warranty for our products is given, if the products are used according to our recommendations. All our products are subject to quality control. We are not liable for product damage caused by disregard of our recommendations. We take our quality very seriously and want to guarantee that every issue is individually looked at. So we judge each situation separately to see what’s going on and how we can find a solution together.

    Returns & Refunds

    • Yes, we offer full and partial refunds.

      Please enquire for more information about our Refund policy.

    • A refund request can be submitted within 14 days after receiving the order.

      Please enquire for more information about our Refund policy.

    • The return shipping is handled by the customer.

      Please enquire for more information about our Refund policy.

    I didn't find my answer above...

    Please contact us by email: support(at)ruru-studios.com or chat with us here in our Online Shop.

    We are looking forward to assist you 😊