Write us a message, we usually reply within 1–2 working days via Email.
Returns are accepted within 14 days of placing your order. Just enter your return information here or email us at contact@ruru-studios.ch with your order number, the item(s) you’d like to return and the reason for your return. We’ll reply with your return instructions by email.
Every ruru. piece is made of 925 sterling silver, either rhodium-plated or with 18k gold plating. Want to know more about our materials and how to keep your jewelry shiny? Find out here:
Once we’ve packed your order, you’ll get a shipping confirmation by email. Chose a trackable shipping option? Your tracking number is right in that email. A-Post parcels can’t be tracked, but they usually reach you within 1–2 working days after our shipping confirmation. No email in sight? Have a quick look in your spam folder.